DialAgent places phone calls for you, so it handles two kinds of personal data: yours, and that of the people and businesses your agent calls. This policy explains what we collect, why, and the choices you have.
1. Who we are
DialAgent is operated by RedPill Pte. Ltd., a company registered in Singapore (UEN [number]), [registered address]. We are the controller of account data and a processor of call content on your behalf. Contact: privacy@dialagent.com. EU representative: [name, address].
2. What we collect
Account data: your phone number (verified by SMS), email, name you choose to share, plan and billing status. Card details are handled by our payment provider and never stored by us.
Call data: numbers dialled, the goal and details you give your agent, call status and duration, transcripts, recordings and the structured result.
Data about people you call: their phone number, voice and what they say during the call. We tell them at the start of every call that it is an AI and that it is recorded.
Usage data: connected clients (for example ChatGPT or Claude), tool calls, device and log data, and cookies needed to keep you signed in.
3. How we use it
To place and complete the calls you request, return results to your agent, prevent spam and abuse (including screening goals and keeping the opt-out list), bill you, provide support, and keep the service secure. We do not sell personal data and do not use call recordings or transcripts to train models without your opt-in.
Legal bases under the GDPR: performance of our contract with you; legitimate interests in preventing abuse and improving reliability; legal obligations; and consent where we ask for it.
4. Who we share it with
Service providers that help us run calls, under contracts that limit their use of the data: telephony carriers, speech recognition and speech synthesis, language-model providers, cloud hosting, email and SMS delivery, analytics and payments. The current list is at [dialagent.com/subprocessors]. We also share data when required by law or to protect people from harm. Results go back only to the agent you connected.
5. Where it’s stored and for how long
Data is processed in [United States / European Union / Singapore]. Transfers out of the EEA and UK rely on Standard Contractual Clauses. Recordings are kept for 30 days on Free and 90 days on paid plans unless you delete them sooner; transcripts and results until you delete them or close your account; billing records as tax law requires. Opt-out numbers are kept permanently so they are never called again.
6. Your rights
Depending on where you live (including the EU, UK, California and Singapore), you can access, correct, export or delete your data, object to or restrict processing, and withdraw consent. Delete any call from your dashboard, or email privacy@dialagent.com. If you were called by DialAgent, you can ask for the recording of your call to be deleted, and block future calls. You may also complain to your data protection authority.
7. Security
Encryption in transit and at rest, access limited to staff who need it, audit logs, and signed, expiring links for recordings. No system is perfect; we will notify you and regulators of a breach as the law requires.
8. Children
DialAgent is not for anyone under 18, and we don’t knowingly collect their data.
9. Changes
We’ll post updates here and email you before material changes take effect.